topic Re: My Account in Get Support

My Account

Pam52 — Tue, 01 Aug 2023 18:51:22 GMT

How do I log into my account if my phone is dead and I can’t remember the email account I used for verification?

Re: My Account

softech — Tue, 01 Aug 2023 18:53:28 GMT

you can still use Forgot login id link there and try to trigger an password reset email and see which one of your email accounts receives the message

But I guess it is better to just message support using this direct link for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: My Account

dust2dust — Tue, 01 Aug 2023 18:53:45 GMT

Use the forgot email option and check any and all inboxes for the email. Then you could if needed use the forgot password option. Then you could try to login and click resend code and have it sent to that email inbox.

Re: My Account

Ash33 — Tue, 01 Aug 2023 18:55:53 GMT

On the login page there is a "forgot password" and a "forgot email" button, click on the forgot email option and it should send you a message/code that lets you know which email account you signed up with.

Re: My Account

Pam52 — Thu, 10 Aug 2023 12:01:19 GMT

Thanks! Resolved

Re: My Account

computergeek541 — Thu, 10 Aug 2023 15:58:30 GMT

@Pam52 wrote:
Thanks! Resolved

self solution removed