topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

JustinS — Thu, 10 Aug 2023 03:20:54 GMT

I am in an endless loop of not being able to activate my esim. When initially going through the steps to activate, I got a Subscription Not Activated error and the message asked me to contact a customer support agent. When I clicked Get Support, I was taken to a a chat where I could select "Contact Us" to submit a ticket but if I select the Activation Unsuccessful dropdown, it asks me for my sim number which I was never given. Every time I try to log into my account on my app, it just takes me back to the Subscription Not Activated error again. What am I doing wrong?

Re: Subscription Not Activated

hairbag1 — Thu, 10 Aug 2023 03:37:47 GMT

@JustinS

send the CSA a message by clicking on this link...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activated

BKNS27 — Thu, 10 Aug 2023 05:11:16 GMT

@JustinS

What is the make and model of your phone?

Re: Subscription Not Activated

JustinS — Thu, 10 Aug 2023 06:44:55 GMT

It's an iphone 11 pro