topic Re: ESIM transfer in Get Support

ESIM transfer

YayMe — Thu, 10 Aug 2023 03:43:50 GMT

hotspot from the Esim after 24 hours isn’t working well, is there any way to transfer an Esim to another device or cancel it?

chatbot says to create a ticket or message CS_Agent but both of those things are broken.

Re: ESIM transfer

hairbag1 — Thu, 10 Aug 2023 03:50:06 GMT

@YayMe

at this time, you cannot transfer esim to another phone. Click this link to send message to CSA...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESIM transfer

Priority — Thu, 10 Aug 2023 04:12:20 GMT

You'll have to resort to a Physical SIM Card since e-SIM isn't available for existing Accounts, and unfortunately it's not possible to transfer an e-SIM from one device to another since e-SIM uses your IMEI2 Number.

If you need a SIM Card, Amazon has them on sale for $4.99 right now. Directly from Public Mobile, fulfillment of Prime Delivery in 1-2 days.

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary https://a.co/d/1bU9xXC

Re: ESIM transfer

BKNS27 — Thu, 10 Aug 2023 05:17:55 GMT

@YayMe

Currently you can't transfer eSIM from one device to another. You only option is to transfer to a SIM.

You can pick one up at a Telus/Koodo store or at Amazon.ca.

Re: ESIM transfer

Priority — Thu, 10 Aug 2023 05:25:23 GMT

Koodo locations no longer carry Public Mobile SIM Cards, only Telus Corporate Stores and Mobile Klinic.

Re: ESIM transfer

BKNS27 — Thu, 10 Aug 2023 05:30:21 GMT

@Priority

Strange, my local Telus/Koodo store at the mall still sell them. I asked about couple of weeks ago but they tried to up sell me a Telus or Koodo plan.

Re: ESIM transfer

Priority — Thu, 10 Aug 2023 05:34:13 GMT

Telus Corporate Stores sell Kodoo as well, therefore that's why you'd see Public Mobile at a Koodo since it's a Telus Corporate store.

Koodo dealers are no longer carrying.

Re: ESIM transfer

Priority — Sat, 12 Aug 2023 05:49:41 GMT

e-SIM is now available to both New Activations and Existing Subscribers of Public Mobile.

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-now-available-for-new-amp-existing-subscribers/td-p/1032201

'Buy a Physical SIM Card or Activate e-SIM'
https://myaccount.publicmobile.ca/en/account/purchase-sim