topic Re: porting a number in Get Support

porting a number

Inthup — Mon, 07 Aug 2023 14:24:56 GMT

I ported a number from koodo home phone (cellular system) to Public mobile on Sunday (yesterday)

nothing happened so far, my public mobile phone went silence ,no data no dial tone to dial.

my public mobile my account shows ported number correctly. any help?

How can I contact a moderator please help

Re: porting a number

CharlieWhisky — Mon, 07 Aug 2023 14:32:10 GMT

You can contact a moderator by private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: porting a number

Chalupa_Batman — Mon, 07 Aug 2023 14:59:07 GMT

Have you tried rebooting your phone? Do you see Public Mobile at the top of your phone? If so, it may just require you to go to settings and choose Public Mobile under Network Settings and then reboot. If it says SOS mode up top, the yes, for sure follow @CharlieWhisky advice.

Re: porting a number

Jenny23 — Thu, 10 Aug 2023 03:43:06 GMT

Did you get your issue resolved? I'm having the same problem. I ported my number on Saturday August 5th and I still can't use my phone number. Not sure what to do at this point.