topic Re: Cannot Receive Phone Calls in Get Support

Cannot Receive Phone Calls

stumac94 — Tue, 04 Jan 2022 20:19:10 GMT

Hello,

Just changed over to public mobile. I can Send & Receive text messages from phones outside public mobile and make calls, but when I call my phone number (or have a friend try) it goes straight to voicemail.

Any suggestions? Have tried turning phone on and off. Switched at 18:23, January 14

Re: Cannot Receive Phone Calls

matbasm — Sun, 14 Jan 2018 23:06:58 GMT

@stumac94, What's the secret to going to the future?

Kidding asside, how long has it been? Did you port over a number, or did you have a new number assigned?

Re: Cannot Receive Phone Calls

matbasm — Sun, 14 Jan 2018 23:08:38 GMT

Actually, where are you located. A bit short sighted of me to assume we are in the same time zone...

Re: Cannot Receive Phone Calls

stumac94 — Sun, 14 Jan 2018 23:14:33 GMT

Delorean travelling at 88mph... There are no lottery ticket numbers near me so dont bother asking.

Should have specified 18:23 atlantic standard time. (roughly 50 minutes ago)

switched over from Bell, kept my original number.

Re: Cannot Receive Phone Calls

georgepacan — Sun, 14 Jan 2018 23:19:27 GMT

@stumac94 the number can take a few minutes to hrs to port and make sure you select auto search for network and gsm/wcdma/ lte auto and youll be good to go

Re: Cannot Receive Phone Calls

georgepacan — Sun, 14 Jan 2018 23:21:21 GMT

@stumac94 also if you have province wide talk plan and ur in another province you will not receive or make calls text etc

Re: Cannot Receive Phone Calls

Mana — Sun, 14 Jan 2018 23:34:14 GMT

@stumac94 if you have just ported your number from your previous service provider, it may take some time to complete the port.

Re: Cannot Receive Phone Calls

georgepacan — Sun, 14 Jan 2018 23:49:27 GMT

@Mana i just said that lol

Re: Cannot Receive Phone Calls

stumac94 — Mon, 15 Jan 2018 00:49:41 GMT

All of that is done.

Will update tomorrow.

Re: Cannot Receive Phone Calls

georgepacan — Mon, 15 Jan 2018 01:41:56 GMT

please let us know if anything else goes wrong or have any questions, have a great day!

Re: Cannot Receive Phone Calls

Luddite — Mon, 15 Jan 2018 11:02:01 GMT

@stumac94 Try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. Or if you have another phone, use your old SIM in it and carry on with two phones

If your port-in of a cell number has stalled more than 3 hours you will need moderator assistance. If so, send a private message to the moderator team with your phone number, SIM #, and an explanation.

Re: Cannot Receive Phone Calls

stumac94 — Mon, 15 Jan 2018 11:51:12 GMT

Old SIM does not work.

I can make calls (my old number shows up), send text to some phone numbers, receive texts, go online, but cannot receive phone calls. I have messaged the moderators.

7:48, January 15, Atlantic Standard time.