topic Re: Subscription not activated in Get Support

Subscription not activated

Ramona1 — Wed, 09 Aug 2023 23:22:40 GMT

I have moved from US back to Canada , and trying to subscribe- and when I paid and added referral code, in app says subscription did not activate. How do I set up the eSim? I am currently with T Mobile- do I need to do something with T Mobile first before t will activate with public eSim?

Re: Subscription not activated

hairbag1 — Wed, 09 Aug 2023 23:26:04 GMT

@Ramona1

what make / model is that phone...only limited phones able to use PM esim.. Is your phone unlocked ?

Re: Subscription not activated

Chalupa_Batman — Wed, 09 Aug 2023 23:27:11 GMT

I'll let these guys help you out. I just wanted to say Welcome Back to Canada. And sorry to inform you that the Toronto Leafs still suck. 😞 But this may be their year!!! 🙂

Re: Subscription not activated

Ramona1 — Wed, 09 Aug 2023 23:27:33 GMT

Yes it’s unlocked. It’s an XR iPhone- it said it was compatible?

Re: Subscription not activated

Ramona1 — Wed, 09 Aug 2023 23:29:48 GMT

@Chalupa_Batman @Haha. Thanks and luckily for me I don’t follow hockey ( or football, or golf, if anything else with a ball and stick lol)

Re: Subscription not activated

Handy1 — Wed, 09 Aug 2023 23:31:06 GMT

@Ramona1 Check your welcome email on computer . The QR code should be there and scan it with your phone and install it . Then reboot the phone or possibly reset network settings . If no luck please submit ticket with support

private message To CS_Agents click

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437