topic Re: Can't get through to Customer Service to submit a ticket. Keep getting network error message. in Get Support

Can't get through to Customer Service to submit a ticket. Keep getting network error message.

Anonymous — Wed, 09 Aug 2023 20:30:02 GMT

I have tried numerous times but keep getting an error message. Cleared browsing history. Nothing works. Could soneone pkease connect me to an agent? No other way I can go.

Thanks!

PAULRANG18

Re: Can't get through to Customer Service to submit a ticket. Keep getting network error message.

softech — Wed, 09 Aug 2023 20:31:45 GMT

@Anonymous

you can try messge them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't get through to Customer Service to submit a ticket. Keep getting network error message.

hTideGnow — Wed, 09 Aug 2023 20:31:51 GMT

HI @Anonymous

Please submit ticket with agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't get through to Customer Service to submit a ticket. Keep getting network error message.

Handy1 — Wed, 09 Aug 2023 20:35:18 GMT

@Anonymous Try this link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't get through to Customer Service to submit a ticket. Keep getting network error message.

esjliv — Wed, 09 Aug 2023 20:56:31 GMT

@Anonymous - it should be known to EVERYONE that Public Mobile customer support can also be reach through everyone's private messages through their INBOX.

Go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Can't get through to Customer Service to submit a ticket. Keep getting network error message.

esjliv — Wed, 09 Aug 2023 21:03:25 GMT

OH @Anonymous , did you have to create a new nickname / community ID because you reached a screen saying your old id was taken? IF so, yeah, that happened to me too. Only Customer Support (CS_Agent), can recover your old nickname/id through a support ticket. So go ahead and tell CS_Agent you want that done if you wish.