topic Re: Network issues - others having issue? in Get Support

Network issues - others having issue?

Justi — Wed, 09 Aug 2023 04:08:12 GMT

I live in port elgin Ontario and was able to receive calls and texts this morning. All of a sudden no longer able to this afternoon. Not isolated to my phone only but my partners as well.

Getting the error "Not registered on network" when trying to dial out.

Tried turning off phone and restarting.

Tried turning off Sim and turning back on

Tried resetting network but only Roger's shows up but unable to connect.

Looks like there is an outage? Anyone know or experiencing the same issue?

Re: Network issues - others having issue?

softech — Wed, 09 Aug 2023 04:22:48 GMT

@Justi

we saw another post earlier about the phone not seeing PM network but just seeing Rogers network

and you confirmed your account is Active now?

You have another phone to test the sim card? By putting your sim in another phone, it will also force a sim card reprovision and could resolve the issue , try it if you have another phone around

Re: Network issues - others having issue?

Justi — Wed, 09 Aug 2023 04:16:46 GMT

@softech

As far as I know my account is active and have not missed a bill payment. Been with public mobile a long time now.

I'll see if I can put Sim in another phone. Thx.

I also submitted a ticket. See what they have to say.

Re: Network issues - others having issue?

BKNS27 — Wed, 09 Aug 2023 05:37:32 GMT

@Justi

You may want to check the outage map to confirm any outages in your area:

https://istheservicedowncanada.com/status/telus/map

Re: Network issues - others having issue?

Priority — Wed, 09 Aug 2023 07:04:37 GMT

Public Mobile has been effected with a variety of service outages primarily across Ontario, British Columbia, Alberta and Manitoba for some cases.

Elgin appears to be in the biggest blob of Ontario outages and issues explaining your issues throughout the day. Source: DownDetector.