topic Re: Looking for easy instructions to transition "My Account" from old log in to current lo in Get Support

Looking for easy instructions to transition "My Account" from old log in to current log in

parisax1 — Wed, 09 Aug 2023 04:35:39 GMT

Hello, is there a simple (step by step) guide to transition "My Account" from the old login (pre-Eversafe) to the current log in system without contacting CSA or PM support?

I need to update my payment info. So do I start by log in or sign in?

I don't have a Community account but I did search the community forum on this topic and it's very confusing. A friend is posting this for me and he said he needed multiple support with the transition.

Re: Looking for easy instructions to transition "My Account" from old log in to current lo

softech — Wed, 09 Aug 2023 04:41:24 GMT

@parisax1

so, you are using the same email address as your My Accountto login Community now? If so, click My Account link on top right or this direct link https://myaccount.publicmobile.ca/ and see if you can access My Account

If not, or if it shows you option like "Continue Activation", then your My Account is not properly linked. You have no choice but to contact agent to get the My Account properly linked with your email login

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

However, if you can login My Account, then go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Looking for easy instructions to transition "My Account" from old log in to current lo

BKNS27 — Wed, 09 Aug 2023 05:34:38 GMT

@parisax1

All new members are required to create an Eversafe ID. Once you created an ID, your email on the account will be the same as on this Community.

Go ahead and click on Sign Up on the Eversafe ID before login to your account.

Then go to the Payment section and click Manage Payment.

Re: Looking for easy instructions to transition "My Account" from old log in to current lo

Priority — Wed, 09 Aug 2023 07:00:50 GMT

You'll be able to sign in using your previous credentials without any issues, follow the promots like confirming your Email Address, Name, and it might ask you to create a new Password.

It will text a code to your phone to confirm full access to EverSafe ID, after you enter the code you'll be set up. 🙂

Follow this link to add Funds to your Account: https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Looking for easy instructions to transition "My Account" from old log in to current lo

parisax1 — Wed, 16 Aug 2023 14:22:25 GMT

A big THANK YOU for all your replies. I followed this solution exactly (step by step) and now I'm able to log back into my account (under Eversafe ID).

Please continue to keep solutions simple and easy to follow.