topic Re: No service in Get Support

No service

recaptcha — Wed, 09 Aug 2023 01:03:55 GMT

Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks. Is the tower down?! Is there a way to find out? Thanks!

Re: No service

Handy1 — Wed, 09 Aug 2023 01:12:22 GMT

@recaptcha

Outage map in your area:

https://istheservicedowncanada.com/

Re: No service

Chalupa_Batman — Wed, 09 Aug 2023 01:23:00 GMT

Dumb question of course. Did you try rebooting your phone and then go into networks settings to see if Public Mobile was there?

Re: No service

recaptcha — Wed, 09 Aug 2023 01:27:45 GMT

Dumb answer of course. Try read the question first. And if you plan to be so rude don't bother replying, I can survive without it.

Re: No service

Handy1 — Wed, 09 Aug 2023 01:29:56 GMT

@recaptcha Does today happen to be your renewal . Is your credit card expiry still valid ? Can you log into your account is it active or on hold you can also dial *611 to find out

Re: No service

recaptcha — Wed, 09 Aug 2023 01:35:33 GMT

No, it's not my renewal day, and my cc is valid. Can't dial *611, it shows 'Emergency call only'.

Re: No service

Handy1 — Wed, 09 Aug 2023 01:37:10 GMT

@recaptcha You can submit ticket with support see if there’s something they can do in there end .

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

softech — Wed, 09 Aug 2023 01:38:52 GMT

@recaptcha instead of *611, call 1.855.4PUBLIC, enter 1 for English and then enter your phone number, check if the system cam locate your account

I so, try Reset All Networks and see if it works

change to 3G only and see if it works

Re: No service

softech — Wed, 09 Aug 2023 04:13:02 GMT

@recaptcha

which area you are in?

@Justi who is from port elgin Ontario is having the same issue, the phone only sees Rogers network

https://productioncommunity.publicmobile.ca/t5/Get-Support/Network-issues-others-having-issue/m-p/1030964