topic Re: New SIM card does not activate in Get Support

New SIM card does not activate

yess — Tue, 08 Aug 2023 20:40:19 GMT

Hi,

I just purchased a new SIM card with a new plan and phone number. After going through the activation in the app and getting the "subscription is now active" email, I tried to login on the app and I'm being asked for the 2FA code being send as a text. The problem is that I can't receive any calls or texts because the SIM hasn't activated yet. When I try to make a call, I hear "7B1 Your phone is not activated on the network". How can I activate the SIM card?

Thanks

Re: New SIM card does not activate

Handy1 — Tue, 08 Aug 2023 20:43:14 GMT

@yess Have you rebooted the phone ? Try tapping resend code a few times you should get option to send code to email instead . If no luck please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New SIM card does not activate

yess — Tue, 08 Aug 2023 20:49:14 GMT

Yes I've tried rebooting the phone too but still experiencing the issue. I can't seem to get it to send an email instead. I will open a ticket. thank you

Re: New SIM card does not activate

softech — Tue, 08 Aug 2023 20:57:13 GMT

@yess

no worry, it is just a sim card provision issue, easy fix for PM support. Just submit ticket as advised above

Re: New SIM card does not activate

Priority — Tue, 08 Aug 2023 21:12:34 GMT

Reboot phone followed by a Network Reset in Settings.

Re: New SIM card does not activate

yess — Tue, 08 Aug 2023 21:33:19 GMT

A support agent had to reset something on the network and it now works. thanks everyone for your help!

Re: New SIM card does not activate

Handy1 — Tue, 08 Aug 2023 21:34:10 GMT

@yess We glad you got it all sorted out . Welcome to public mobile 🙂