topic Re: Esim didn't work in Get Support

Esim didn't work

abregortiz100 — Tue, 08 Aug 2023 20:10:23 GMT

Hi there good evening can I get help because I activated an line but something went wrong I chose to go with esim but the phone didn't accept it and now I trying to get in to the account is sending the 6 code to the number that I don't have access please help

Re: Esim didn't work

Handy1 — Tue, 08 Aug 2023 20:17:14 GMT

@abregortiz100 Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim didn't work

softech — Tue, 08 Aug 2023 20:20:52 GMT

@abregortiz100

there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim didn't work

Priority — Tue, 08 Aug 2023 21:25:39 GMT

This is always my biggest worry since I always Activate every account with a New Number, pop the new SIM into another phone for the 2FA Code and than change the EverSafe ID Number and Transfer one in.. this is always my biggest worry that I won't get the 'Confirm for full access' message.

I've had times where the codes didn't come even after the SIM was Activated but upon pressing resend twice it came though..

What if the system doesn't Activate my SIM Card with that new Number, what if by mistake you Activated a SIM you don't have, or assigned you a different number from the one you just picked and assigned to your EverSafe ID? For any reasons, say I can't get that first text message to initially sign in.. what are the options?

I haven't bumped into this issue yet thankfully, but I know it's only a matter of time and I'd like to be prepared with the knowledge to do what will be needed when it does happen.

@abregortiz100 Please keep me posted of the outcome and solution when it's figured out. 🙌