topic Incorrect ESN/MEID when porting number in Get Support

Incorrect ESN/MEID when porting number

HPRKS — Tue, 08 Aug 2023 16:27:23 GMT

When trying to port over a number, I received a text saying "looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly..." I never received a call or text back. What should be done as a next step?

Re: Incorrect ESN/MEID when porting number

softech — Tue, 08 Aug 2023 16:31:02 GMT

@HPRKS

Please provide them account number instead of IMEI

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Incorrect ESN/MEID when porting number

Priority — Tue, 08 Aug 2023 21:49:25 GMT

For this, I'd call the porting department over using the chat.

Talking to a person is always better for situations like this.