topic Re: My account in Get Support

My account

Tatiana551 — Tue, 08 Aug 2023 14:55:45 GMT

Hello. Can someone from customer support contact me? I opened a ticket last Thursday but my issue has not been resolved. Now i can't send a ticket, i can't chat with an agent. Everything is locked. Thank you

Re: My account

softech — Tue, 08 Aug 2023 15:01:07 GMT

@Tatiana551

you should be able to send.

Try this link again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if it does not work, click this link for CS agent profile @CS_Agent , then click Send a Message, it should work

Re: My account

hairbag1 — Tue, 08 Aug 2023 15:03:54 GMT

@Tatiana551

while you wait for the CSA to assist, perhaps we can help also. Let us know what your problem is and I bet we can get you going before CSA can.

Re: My account

Tatiana551 — Tue, 08 Aug 2023 15:15:36 GMT

Thank you for your help. I was able to submit a new request using the address you mentioned above.

Re: My account

Tatiana551 — Tue, 08 Aug 2023 15:18:10 GMT

I can't open my account. My username and password are correct and I have been using Public for 2 yrs. But when i click log in- nothing happens. it's asking me to "proceed to activation". So i can't see my usage, my plan, my add ons. I need to do some changes by tomorrow but still lots of issues. Thank you

Re: My account

softech — Tue, 08 Aug 2023 15:22:29 GMT

@Tatiana551 that error indicates the new login system is unable to link your My Account with your login e-mail. No worry, easy fix for PM support. Just wait for their reply

Re: My account

Tatiana551 — Tue, 08 Aug 2023 16:35:48 GMT

Thank you. But I opened a ticket with this request on Thursday and they still haven't done anything.