topic Re: sim card in Get Support

sim card

Dagwan1 — Tue, 08 Aug 2023 14:08:43 GMT

i ordered a sim card 8 days ago and its still not arrived

Re: sim card

Handy1 — Tue, 08 Aug 2023 14:09:34 GMT

@Dagwan1 It should be there soon also note

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it . message support directly

while your already here and logged in the community you can send a message private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

softech — Tue, 08 Aug 2023 14:09:41 GMT

@Dagwan1

Sim card delivery from PM online could be as many as 3 weeks

However, if it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: sim card

mojorising — Tue, 08 Aug 2023 14:11:00 GMT

You might want to send a message to a CS Agent with all the details to help them track.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

BKNS27 — Tue, 08 Aug 2023 14:15:26 GMT

@Dagwan1

Normally SIM will take 10 working days to arrive. Since yesterday was a stat holiday it may take an extra day but it could take up to 3 weeks to arrive.

Re: sim card

Priority — Tue, 08 Aug 2023 21:53:37 GMT

Amazon has them on sale for $4.99 right now directly from Public Mobile and fulfilled by Amazon 1-2 Day Prime delivery.

I'd recommend to order one here since your guaranteed to get it within a few days, than ask CSA to refund/give you account credit for the one you didn't receive directly from Public or simply keep it as a backup when it arrives. 😉

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary https://a.co/d/1bU9xXC