topic Re: Auto payments in Get Support

Auto payments

AshMc — Sun, 11 Jun 2023 15:47:02 GMT

I set up auto pay but it’s not coming out of my account and I don’t understand why

Re: Auto payments

softech — Sun, 11 Jun 2023 15:50:54 GMT

@AshMc unfortunately Autopay would fail once in awhile. 😞

Please make a manual payment either by

dialing *611 if you know the 4 digits account pin
login to My Account and click Pay now to resume service and follow the steps to make manual payment

Re: Auto payments

Handy1 — Sun, 11 Jun 2023 15:51:11 GMT

@AshMc make sure it’s on

Turn auto pay OFF/ON 3 easy clicks

Re: Auto payments

hairbag1 — Sun, 11 Jun 2023 16:05:16 GMT

@AshMc

what's happening to make you think it's not working ? When your regular plan renewal occurs, it'll look like your account is in trouble. As long as you have a valid credit card on the account set to Subscribed (Autopay), your account will renew correctly.

Re: Auto payments

Spuggety — Sun, 11 Jun 2023 16:16:29 GMT

Combine all 3 of the previous responses and you’ll have the most complete response anyone can give you. Make sure your card is valid, turn AutoPay off and on again, and if that doesn’t work make a manual payment

Re: Auto payments

methrat — Sun, 11 Jun 2023 18:48:24 GMT

Switch the payment method to a different card and then switch back it worked for me

Re: Auto payments

AshMc — Tue, 08 Aug 2023 12:21:54 GMT

Thank you 🙂

Re: Auto payments

AshMc — Tue, 08 Aug 2023 12:22:20 GMT

Thank you