topic Re: Cannot activate sim card in Get Support

Cannot activate sim card

p1901 — Tue, 04 Jan 2022 20:18:51 GMT

I'm trying to activate a sim card I bought for my uncle.

Your website is broken. It is impossible to activate a sim card. So many errors in most steps that it would be too long to list. Tried it on 5 different computers with 5 different IP addresses and multiple browsers and email addresses.

Sim number: 8912xxxxxxxxxxxxxxx

His email address: xxxxxxxxx@gmail.com

His current phone number (koodo): 514 xxx xxxx

My current phone number (with public mobile, for referral bonus): 514 xxx xxxx

He wants to transfer his Koodo number.

Let me know what other information you might need.

If you can't activate it for me, I'd like a refund for the 10$ I paid for the sim card, order number xxxxxx.

Re: Cannot activate sim card

JDT — Sat, 13 Jan 2018 19:08:44 GMT

You need to send a private message to the Moderator team to have look into your activation problems, rather than a post on this forum.

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465

This is a public forum, so I would recommend that you edit your post to remove all of your personal information.

Re: Cannot activate sim card

will13am — Sat, 13 Jan 2018 20:21:11 GMT

The activation process is buggy but no that bad. Try using chrome, incognito mode, browser cache cleared. Good luck.

Re: Cannot activate sim card

Mana — Sat, 13 Jan 2018 22:56:59 GMT

@p1901 sorry to hear about your trouble.

What errors are you getting exactly?

Please try @will13am suggestion about trying a different browser and clearing cache and history.

As long as your enter all info correctly, you should not have any issues.

Re: Cannot activate sim card

p1901 — Mon, 15 Jan 2018 17:50:29 GMT

Thank you I will do that