topic Re: Service not working. in Get Support

Service not working.

Kain — Tue, 08 Aug 2023 04:03:11 GMT

You guys took money out of my account on the 22nd of July my subscription is paid up till the 21st of August why is my phone saying that I'm not registered on the network?!

Re: Service not working.

softech — Tue, 08 Aug 2023 04:07:17 GMT

@Kain was that a new activation on July 22 ot new activation?

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

if nothing works , message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Service not working.

Priority — Tue, 08 Aug 2023 05:13:57 GMT

In Profile Settings does the SIM Card Number match the Number on your current SIM Card?

There could have been a system error where your SIM Card was changed, or updated by mistake.

Make sure this matches up.