topic password issue in Get Support

password issue

Mandelapl — Tue, 04 Jan 2022 20:18:50 GMT

I got a issue with reseting my password , I follow all the instruction but I receive the email reset password few hours later so it was no more valid , so I need a solution to access my account ... Thank you

Re: password issue

JDT — Sat, 13 Jan 2018 19:06:32 GMT

Send a private message to the Moderator team and they can help to reset your password.

The reset password link was recently "fixed", but it hasn't been working for everyone.

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465

Re: password issue

mimmo — Sat, 13 Jan 2018 19:16:28 GMT

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: password issue

Lg85 — Sat, 13 Jan 2018 19:19:08 GMT

@Mandelapl

Please click here to send a private message to the Moderator Team to assist you with the password resetting process. Unfortunately, the password reset link is still not functioning correctly.

EDIT: @mimmo beat me to it haha. Take his advice instead 🙂

Re: password issue

ShawnC13 — Sat, 13 Jan 2018 19:19:24 GMT

@Mandelapl, yes the reset password has been hit and miss. Lately more miss than hit. Your best option is to message a Moderator.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators