topic Can No Longer Access Email in Get Support

Can No Longer Access Email

Roey1 — Mon, 07 Aug 2023 22:10:49 GMT

My daughter is unable to get into her Public account as the email address she used to sign up with Public she can no longer access. She is needing to update her payment information so she can continfue to use her Public

Re: Can No Longer Access Email

Chalupa_Batman — Mon, 07 Aug 2023 22:14:43 GMT

When you sign in to EverSafe, it will give you an option to send a 6 digit text to her phone. Try that route.

If that doesn't work, reach out to customer service via the website if you're able to log into EverSafe.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If THAT option isn't available, another option is to go to local store that sells Public Mobile vouchers and they you could dial 611 on the phone to make a payment via vouchers.

Re: Can No Longer Access Email

dust2dust — Mon, 07 Aug 2023 22:15:10 GMT

~~If she knows her 4 digit account pin then she can dial 611 and use her credit card.~~
She can buy vouchers in lots of stores or online and dial 611 to enter them and not need the account pin.
She can use the real time payments method in some stores.
Then her account would reactivate and the sms method can be used to login.
Then she can go to the manage eversafe id to change the email address there.

Adding - oh, change her payment info

Re: Can No Longer Access Email

softech — Mon, 07 Aug 2023 22:14:51 GMT

@Roey1

but is her phone service working and can receive 2FA? if so, if she remember the password, she can still use that email address (which is just an login id) to login

if not, please message support for assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Can No Longer Access Email

Raining_Gr8 — Mon, 07 Aug 2023 22:16:51 GMT

Make sure you enter the correct email you signed up with; Try going to your email address and see if Public Mobile sends you a welcome letter or something; if so, that means you have the correct email, otherwise you may have made a typo.

Re: Can No Longer Access Email

miklos — Mon, 07 Aug 2023 22:29:07 GMT

I've had really good success with sending private messages to @CS_Agent - they've been very helpful.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Compose a new message to @CS_Agent and maybe they will be able to change her email address on her profile.

Re: Can No Longer Access Email

BKNS27 — Tue, 08 Aug 2023 00:27:02 GMT

@Roey1

Dial 1-855-4PUBLIC and enter her number and resume AutoPay or enter new CC or voucher number.

Purchase vouchers from:

https://www.publicmobile.ca/en/on/payment-voucher?&&&&gad=1&gclid=Cj0KCQjwrMKmBhCJARIsAHuEAPR8J6DiZw8ZLCEp2F7T9eudIohHTbfvJ6C3GRNY7PA1noF96Eqk0vwaAgCCEALw_wcB&gclsrc=aw.ds