topic Re: Conditional Call Forwarding doesn't work in Get Support

Conditional Call Forwarding doesn't work

raymond1180 — Mon, 07 Aug 2023 22:04:07 GMT

I was able to use conditonal call forwarding for years and it stopped working few months ago. I was able to swap the SIM to another phone to set the conditionnal call forwarding, but now it get stuck to a number.

The chatbot keeps sending me to the numbers for conditional forwarding.

I'm not able to create a tickect, the chatbot sends a broken link to create a ticket.

What can I do?

Re: Conditional Call Forwarding doesn't work

softech — Mon, 07 Aug 2023 22:07:44 GMT

@raymond1180

it was broken since the introduction of VoLTE. Don't think there is much PM can do

but you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Conditional Call Forwarding doesn't work

Chalupa_Batman — Mon, 07 Aug 2023 22:08:07 GMT

Sadly conditional call forwarding no longer works

Re: Conditional Call Forwarding doesn't work

Community_QA_ — Tue, 08 Aug 2023 02:41:54 GMT

@raymond1180 Conditional forwarding has not run for long time

Just not sure if PM will ever fix it

For now, it is pretty much like PM service has one less feature. no forwarding (yes, I know unconditional works)

Re: Conditional Call Forwarding doesn't work

oldandgrumpy — Sun, 14 Jan 2024 01:40:41 GMT

I have it working on my Pixel 7 (VoLTE on PM).

Steps:

Change preferred network type from LTE/5G to 3G
Use the MMI codes as shown in "How to Set Up Call Forwarding" . I used *004*
Test call forwarding
Change preferred network type back to LTE or 5G
Test call forwarding

I successfully enabled it in the fall and it worked flawlessly until a few days ago. Went through the steps again, and it works properly as before.

HTH