topic Trouble porting number in Get Support

Trouble porting number

Dangagnon21 — Tue, 08 Aug 2023 01:52:54 GMT

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat"

Tried porting phone number from Zoomer Mobile (CityFone). Have the IMEI number, which was directly copied from my settings, and received the message above.

Have not been contacted by support and it's been nearly 5 hours. What steps should I take?

Re: Trouble porting number

softech — Mon, 07 Aug 2023 21:19:18 GMT

@Dangagnon21

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Trouble porting number

computergeek541 — Tue, 08 Aug 2023 01:52:30 GMT

@Dangagnon21 wrote:
"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat"
Tried porting phone number from Zoomer Mobile (CityFone). Have the IMEI number, which was directly copied from my settings, and received the message above.
Have not been contacted by support and it's been nearly 5 hours. What steps should I take?

This part is really a reminder to Public Mobile, but that text message needs to be corrected as there isn't a carrier in the country who satill uses ESN or MEID device identifiers.

As for your IMEI, there are sometimes extra digits at the end that aren't needed. Also, some phones also have more than one IMEI. Whenever possible, the account nubmer should be used instead.

Re: Trouble porting number

Dan0000 — Sat, 11 Nov 2023 03:11:57 GMT

I have the same problem. Do you mind send me the phone number? Thank you.

Re: Trouble porting number

Dangagnon21 — Sat, 11 Nov 2023 12:37:55 GMT

Sent you a message.