topic Re: Canada - US plan in Get Support

Canada - US plan

Navjot12 — Mon, 07 Aug 2023 20:13:30 GMT

I was interested in $50 US canada plan.

I can’t take it now.

please help me subscribe that one otherwise I’m moving to Rogers.

Re: Canada - US plan

softech — Mon, 07 Aug 2023 20:18:55 GMT

@Navjot12 why can't you change to it?

login to My Account, click subscription and pick the plan you want. Use Change on Renewal option to avoid losing money if you don't need to extra data now

(screenshot below is for changing to another plan, but same steps )

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: Canada - US plan

Navjot12 — Mon, 07 Aug 2023 20:18:24 GMT

I can’t see that plan anymore but it was available today.

I tried that what you just said then I got opps

after I can’t see that plan anymore

Re: Canada - US plan

softech — Mon, 07 Aug 2023 20:20:01 GMT

@Navjot12 try login with a browser instead 9f app. Also, use Incognito mode when you use the browser

Re: Canada - US plan

Handy1 — Mon, 07 Aug 2023 20:21:06 GMT

@Navjot12 .if you’re having issues changing plan on your my account . You can ask support to help you change it also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Canada - US plan

dust2dust — Mon, 07 Aug 2023 20:29:21 GMT

What province is your account registered in? I'm registered to BC and I see the plan. The roaming plans are still available in QC according to their plans page. But those pages may not be updated if the plans aren't available in change plans in the account.

Adding - in both the site and the app

Re: Canada - US plan

Navjot12 — Mon, 07 Aug 2023 20:33:17 GMT

I’m registered in Nova Scotia. But now I live in Ontario. I registered two years ago

Re: Canada - US plan

softech — Mon, 07 Aug 2023 20:37:45 GMT

@Navjot12 the plans should be available for you

did you try using Incognito mode with a browser?

Re: Canada - US plan

makkahn28 — Mon, 07 Aug 2023 20:38:32 GMT

@Navjot12 The Only Can-US Plan left, is the $65 for 30 Day Or $60 for 90 Day Variant

I myself and my Mom took the $50 5G Can-US Plan

Never hesitate on these if it's an equally equivalent Or better Plan

Re: Canada - US plan

Navjot12 — Mon, 07 Aug 2023 20:42:08 GMT

Yes I tried only us can availble now is for 65 dollar

Re: Canada - US plan

softech — Mon, 07 Aug 2023 20:46:30 GMT

@Navjot12 I would suggest to open ticket with PM support and see if you are eligible. I think the plan still available for all provinces , I can see it in NS

https://publicmobile.ca/en/ns/plans

please message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Canada - US plan

makkahn28 — Mon, 07 Aug 2023 20:49:44 GMT

@softech @Navjot12 , Chances are slim, If its available in NS, and your from ON, There might be an issue with that

Re: Canada - US plan

softech — Mon, 07 Aug 2023 20:52:15 GMT

@makkahn28 if OP is from NS, I assume he meant he is still with an NS phone number and account marked as NS. Let see what agent says

And according to the site, it is available for ON too

https://publicmobile.ca/en/on/plans

Re: Canada - US plan

DennyCrane — Mon, 07 Aug 2023 20:58:38 GMT

It's possible you're already setup to renew into it, which is why you won't see it as an option to choose anymore. From the app go to Change Subscription, then click Back. Do you see an Upcoming Subscription?

Re: Canada - US plan

hTideGnow — Mon, 07 Aug 2023 21:03:49 GMT

hi @Navjot12

I see $50 US Canada plan myself too

Re: Canada - US plan

makkahn28 — Mon, 07 Aug 2023 21:06:56 GMT

I also sent pm to a PM CSA on the $55 90 Day version of the Can-US, This having 50GB and Multiply by 3 for 150GB, This would be Ideal, Almost Similar to the Legacy $150 Unlim Can-Wide + US L-D + Global Txt + 6GB 4G LTE Advanced, But 5G LTE Advanced Speeds and Unlimited as opposed to 4G LTE Advanced Speeds, and Including US Roaming in there too

Price for me and my Mom, When rewards applied, would have been $141 + 13HST ON

$159.33 after, that would have been still perfect

Re: Canada - US plan

makkahn28 — Mon, 07 Aug 2023 21:10:18 GMT

Honestly, This 90 Day version of Can-US Plan Price would be considered still a Great Bargain, after rewards applied

Though I have this

Started initially with This

I would have preferred the 90 Day and 50GB per 30 Day for 150GB

Re: Canada - US plan

Handy1 — Mon, 07 Aug 2023 21:20:12 GMT

@makkahn28 @softech And @Navjot12 im in Nova Scotia myself and that $50 CAN /US plan is available

Re: Canada - US plan

Chalupa_Batman — Mon, 07 Aug 2023 21:28:19 GMT

Public Mobile friends don't let New Public Mobile friends move TO Rogers. Worst mistake you'll ever make.

Re: Canada - US plan

makkahn28 — Mon, 07 Aug 2023 22:38:28 GMT

I just got word from a PM CSA:

Unfortunately, If a Specific Promo Plan is offered in, let's say Yukon, and your in NFL, the Promo is Not available due to prefix location