topic Re: eSim in Get Support

eSim

Debbie10 — Mon, 07 Aug 2023 19:47:37 GMT

My eSim didn’t activate and now my phone doesn’t work

Re: eSim

Handy1 — Mon, 07 Aug 2023 19:50:11 GMT

@Debbie10 First try rebooting the phone or reset network settings . You can also check your welcome email from PM on computer and scan the QR code with phone to install it . If no luck please submit ticket with support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim

softech — Mon, 07 Aug 2023 19:51:21 GMT

@Debbie10

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSim

Raining_Gr8 — Mon, 07 Aug 2023 22:06:29 GMT

Have you checked if your phone is Esim compatible?

Re: eSim

Virusman61 — Mon, 07 Aug 2023 23:17:03 GMT

Do you have the PM app installed? Is it stuck on one of the six activation steps?

Re: eSim

Community_QA_ — Tue, 08 Aug 2023 02:46:28 GMT

@Debbie10

fixed yet?

eSim sometimes is troublesome

But what model your phone is? I notice many not aware their phone is not eSIM capable, seeing eSIM is cheaper or free , they chose it and got stuck

Re: eSim

PhilWarner — Mon, 04 Sep 2023 22:36:02 GMT

My phone wasn’t compatible with an eSIM so I had to get a physical SIM card ($4.99 off Amazon.ca) and then I logged a ticket with customer support…it got sorted out no problem.