topic Re: rate plan in Get Support

rate plan

skysteve1 — Mon, 07 Aug 2023 16:40:29 GMT

how do i return to my

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 16:41:51 GMT

I was offered a new plan, but now im paying way more, I want to return to my old plan

Re: rate plan

DennyCrane — Mon, 07 Aug 2023 16:42:06 GMT

Please elaborate. Are you trying to change your plan? Just as a heads up we are all customers on this forum.

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 16:43:53 GMT

hi, I was paying about $29 I was offered a new plan now im paying $10 more same plan?

Re: rate plan

DennyCrane — Mon, 07 Aug 2023 16:47:40 GMT

I wonder if you had some sort of welcome bonus that has expired? I don't ever recall seeing a $29 plan, so that's likely what it was. I'm assuming you have the $39/20GB plan?

Re: rate plan

hTideGnow — Mon, 07 Aug 2023 16:48:28 GMT

@skysteve1 wrote:
hi, I was paying about $29 I was offered a new plan now im paying $10 more same plan?

HI @skysteve1

you had a $35 plan earlier and have rewards to bring down to $29?

If it is, the new $39 plan is only a $4 difference, so you will be paying $4 more for a much better plan with more data, not the same plan, it has 20GB

https://subscribe.publicmobile.ca/en/on/activation/plans/20GB-4Gspeed

Re: rate plan

BKNS27 — Mon, 07 Aug 2023 16:49:20 GMT

@skysteve1

You can do it all online yourself. Just login to your account and go to your Profile section and change plan but change it on your next renewal date.

If you click on change Now, you will be charge for the current plan plus the new plan.

Re: rate plan

dust2dust — Mon, 07 Aug 2023 16:50:11 GMT

Well, if you accepted the offer then there you go. Log in and change back down to whichever lesser plan you were on. The problem for you might be that if the plan is no longer available then you can't go back to it.
Also, click on all the little spinner refresh icons you see lower down to make sure you're seeing current info.

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 16:51:23 GMT

for the last year I was paying $31.36 with taxes now it is $39.20, my wife is still paying $31.36

Re: rate plan

softech — Mon, 07 Aug 2023 16:51:55 GMT

@skysteve1

what plan you have and what you changed from?

If you don't like the plan you are having now, you can only change to plans available now. If your old plan is not showing up, then it is grandfathered and you cannot change it back. Sorry about that

But tell us what plan you have now and maybe we can suggest

Re: rate plan

DennyCrane — Mon, 07 Aug 2023 16:54:06 GMT

Login to each account and look at the plan summary and payment history to see the breakdown. I.e. what is the base plan, what discounts came off etc. Knowing the total your card was charged still leaves out a lot of detail. Without more information we're all just guessing.

Re: rate plan

hTideGnow — Mon, 07 Aug 2023 16:55:45 GMT

@skysteve1 wrote:
for the last year I was paying $31.36 with taxes now it is $39.20, my wife is still paying $31.36

HI @skysteve1

your plan was on the old plan and you are not

you might have accepted an offer by text to change to a new plan

Get the $39 plan instead, it might suit your need more

Re: rate plan

dust2dust — Mon, 07 Aug 2023 16:57:02 GMT

Just because we (I) prefer pre-tax around here, that's $28 and $35. Did you sign up here on a promotional offering before accepting the recent offer?

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 17:04:10 GMT

the plan ? cant see my plan, just says loading??

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 17:05:06 GMT

ok thanks

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 17:10:20 GMT

not sure what plan I am on

Re: rate plan

softech — Mon, 07 Aug 2023 17:12:33 GMT

@skysteve1 try login again using Incognito mode

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 17:14:13 GMT

just says loading

Re: rate plan

skysteve1 — Mon, 07 Aug 2023 17:25:45 GMT

my current subscription is 3 gb 3 g speed

Re: rate plan

DennyCrane — Mon, 07 Aug 2023 17:41:58 GMT

If I remember correctly that plan was $35 plus tax when it was available, which would align with the $39.20 figure you're referencing (assuming a 12% sales tax). I wonder if you switched off of the legacy rewards and are now on the public points system? The new points system doesn't automatically give you discounts like the old rewards system. The old system would give you $2 off for auto pay, $1 off per referral, $1 off per year of loyalty etc. The new points systems accumulates points that you have to redeem for bill credits when you want them (not automatic).