topic Re: Account in Get Support

Account

le3 — Mon, 07 Aug 2023 16:17:35 GMT

Posting for a family member...

Account was set up last year with an eastlink email, and the eversafe ID was linked to his phone number. The family member has lost his phone, so when trying to log in to pause his service he cant get past the authentication page as its sending the code to his lost phone. To further complicate matters, the email that the account is registered on, no longer works (was with Eastlink and they no longer have an account there). How can he access his account to mark his phone lost/pause his service/transfer to a new SIM if he cant get past the authentication page?

Re: Account

hTideGnow — Mon, 07 Aug 2023 16:19:22 GMT

HI @le3

Please submit ticket to cs agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

softech — Mon, 07 Aug 2023 16:19:25 GMT

@le3

email could be an alternative but didn't work in this case

your old choice left is to seek help from support. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account

Handy1 — Mon, 07 Aug 2023 16:19:27 GMT

@le3 Try tapping resend code a few times . You should get option to send code to email instead . If no luck please submit ticket with support to help your regain access and pause the account

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437