topic Re: Crappy Customer Interface in Get Support

Crappy Customer Interface

Crank — Mon, 07 Aug 2023 14:36:02 GMT

Logging in gets one to the standard page not showing you the detail of an account.

I want to change the plan I have and it has me in this perpetual loop.

This is a subpar experience. The logic is awful. Even when you sign in it still says sign in in the top left.

Are the programmers the leftovers that Telus didn't want?

Even worse is that I recommended this to friends. Get this fixed!

All I want to do is change my plan!

Re: Crappy Customer Interface

CharlieWhisky — Mon, 07 Aug 2023 14:42:15 GMT

Can you log in using the EverSafe app ?

Re: Crappy Customer Interface

softech — Mon, 07 Aug 2023 14:45:40 GMT

@Crank

so, you can login to the My Account and see the details of the account?

Try login using Incognito mode again, click Change Subscription on the top right and see if you can at least at least get to the change plan page

or use this direct link AFTER you login with Change Subscription:
https://myaccount.publicmobile.ca/account/plan/change-plan

Re: Crappy Customer Interface

Crank — Mon, 07 Aug 2023 15:01:54 GMT

Does not matter.

Automatically goes to

publicmobile.ca/en/account/pre-activation

Re: Crappy Customer Interface

Crank — Mon, 07 Aug 2023 15:03:10 GMT

Logs in and automatically goes to the "Good Morning .... do you want to continue with pre-activation or log in" screen.

Re: Crappy Customer Interface

hTideGnow — Mon, 07 Aug 2023 15:04:33 GMT

Hi @Crank

Look like you login My Account with Eversafe login system the first time. Your account on EverSafe not configured right. Please submit a ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Crappy Customer Interface

CharlieWhisky — Mon, 07 Aug 2023 15:12:22 GMT

I just tried it, it works fine. make sure you login EverSafe with your email address and password.

Re: Crappy Customer Interface

Lhaha — Mon, 21 Aug 2023 01:04:59 GMT

I agree with you, I like the old one much much better