topic Getting out of the activation circle in Get Support

Getting out of the activation circle

Crank — Mon, 07 Aug 2023 14:54:08 GMT

How do I get out of the activation cycle. Every time I log in it asks me if I want to continue to activate or go to login.

I am an account holder/have already activated and have logged in at this point.

The cycle gives me 2 options 1. go through and buy what I don't need or go back and log in again.

Absolutely bizarre.

Re: Getting out of the activation circle

softech — Mon, 07 Aug 2023 14:55:28 GMT

@Crank

that error indicates PM system was unable to link your email login with your My Account

No worry, easy fix for PM support team, you just need to engage them via direct message. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Getting out of the activation circle

Chalupa_Batman — Mon, 07 Aug 2023 15:07:28 GMT

It never hurts to try this in cognito mode on your browser or another option is try to clear your cache history and cookies and reboot your browser and try again.

Re: Getting out of the activation circle

Crank — Mon, 07 Aug 2023 15:10:19 GMT

Done that and it has not changed the outcome.

Re: Getting out of the activation circle

Crank — Mon, 07 Aug 2023 15:11:00 GMT

I just sent off a message to them. Hoping to hear back thanks.