topic Re: Lost Phone in Get Support

Re: Lost Phone

Johnwayne — Tue, 04 Jan 2022 20:18:38 GMT

i lost my phone january 12, 2018

Re: Lost Phone

wetcoaster — Sat, 13 Jan 2018 03:22:57 GMT

@Johnwayne wrote:
i lost my phone january 12, 2018

And what is the question? Help us help you, please.

(BTW: You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.)

Re: Lost Phone

ShawnC13 — Sat, 13 Jan 2018 04:50:16 GMT

@Johnwayne, you need to login to the self serve portal and click on the lost or stolen phone link. Now once this is reported lost or stolen (I need to find out for sure) I think it deactivates the SIM card so the phone can't be used on your current account. If you find yoru phone I do think you will need to activate a new sim

Re: Lost Phone

will13am — Sat, 13 Jan 2018 15:07:21 GMT

@Johnwayne, here's a thread with a snapshot of where to find the lost phone option in the self serve portal and process to follow after the lost phone has been reported. Basically, you will need to register a new SIM card and resume the service. There's also replacing the lost hardware of course.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/What-do-I-do-if-my-phone-is-lost-or-stolen/td-p/56