topic Re: Can't hear each other on calls in Get Support

topic Re: Can't hear each other on calls in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029587#M718422 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/313025">@HeatherPe</a> </P><P>you could also ask the CSA to enable volte on your cell phone. Looks like your phone might have volte..now you just need PM to turn it on for you.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>Here's some light reading for you..</P><P><A href="https://www.reviews.org/mobile/what-is-volte/" target="_blank">https://www.reviews.org/mobile/what-is-volte/</A></P><P> </P> Sun, 06 Aug 2023 22:09:50 GMT hairbag1 2023-08-06T22:09:50Z Can't hear each other on calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029581#M718416 <P>For some reason when I receive calls from certain people (seems to be telus/public mobile customers)the phone rings but we can't hear each other. Some times when I restart the phone it works but it's been happening a lot. It's this a sim card issue do you think? Account is paid and active. </P><P>Thanks! </P> Sun, 06 Aug 2023 21:51:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029581#M718416 HeatherPe 2023-08-06T21:51:24Z Re: Can't hear each other on calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029582#M718417 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/313025">@HeatherPe</a> </P><P>not a sim card issue at all. Do you have volte enabled on your phone ? What make and model is the phone ?</P> Sun, 06 Aug 2023 21:53:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029582#M718417 hairbag1 2023-08-06T21:53:19Z Re: Can't hear each other on calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029583#M718418 <P>What is volte? Its a Alcatel model 4052O</P> Sun, 06 Aug 2023 21:57:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029583#M718418 HeatherPe 2023-08-06T21:57:08Z Re: Can't hear each other on calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029584#M718419 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/313025">@HeatherPe</a> </P><P>Try setting your preferred network on your phone to 3G and see if it makes a difference.</P> Sun, 06 Aug 2023 22:02:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029584#M718419 Hollister 2023-08-06T22:02:15Z Re: Can't hear each other on calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029585#M718420 <P>Ok will try that, thanks! </P> Sun, 06 Aug 2023 22:03:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029585#M718420 HeatherPe 2023-08-06T22:03:10Z Re: Can't hear each other on calls https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029587#M718422 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/313025">@HeatherPe</a> </P><P>you could also ask the CSA to enable volte on your cell phone. Looks like your phone might have volte..now you just need PM to turn it on for you.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>Here's some light reading for you..</P><P><A href="https://www.reviews.org/mobile/what-is-volte/" target="_blank">https://www.reviews.org/mobile/what-is-volte/</A></P><P> </P> Sun, 06 Aug 2023 22:09:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-hear-each-other-on-calls/m-p/1029587#M718422 hairbag1 2023-08-06T22:09:50Z