topic Re: Activate sim card in Get Support

Activate sim card

Amirouch — Sun, 06 Aug 2023 14:59:29 GMT

I want to activate new sim card

Re: Activate sim card

softech — Sun, 06 Aug 2023 15:03:13 GMT

@Amirouch existing subscriber with a replacement sim card?

or new subscriber want to activate new line with PM?

if existing, remember you do not "activate", just login My Account and go to profile page to update the new sim card number

if brand new activation, just download the app and start the subscription process

Re: Activate sim card

BKNS27 — Sun, 06 Aug 2023 15:37:17 GMT

@Amirouch

You need to download the PM app on your phone to active SIM.

Currently, it can’t be done on the computer.

You might want to contact a CS_Agent to help you but not 100% sure if you don’t have a new app but worth a try.

Private message them on the envelope icon on your computer.

Re: Activate sim card

Benton — Sun, 06 Aug 2023 20:34:44 GMT

When I activated mine, all I had to do was select the plan that I wanted on the Public Mobile website and once at check out, select that I already had a sim card.

It'll then ask you the number on the back of the card and your billing information. Finally, it should link you to download the app to finish the set up.