topic Re: Rewards in Get Support

Rewards

DH60 — Sun, 06 Aug 2023 20:10:30 GMT

I've added on 3 gigs of data before in rewards and they never expired. This time it shows they expire after 30 days. Can this transaction be canceled?

Re: Rewards

Handy1 — Sun, 06 Aug 2023 20:25:13 GMT

@DH60 Yes unfortunately with new system update couple months ago. Data add on now expire . All you can do is submit ticket with support and see if there’s anything that can be done .best of luck

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Re: Rewards

Hollister — Sun, 06 Aug 2023 20:49:04 GMT

@DH60

It is easier to a ask the agent to credit your account then to ask for a refund.

Re: Rewards

JSati — Sun, 06 Aug 2023 21:05:18 GMT

Same thing with me. I submitted a ticket and asked for a refund. Instead they but the money in credit to be used alater. Big drawback that they do this now. I will be shopping for another service.

Re: Rewards

Hollister — Sun, 06 Aug 2023 21:43:37 GMT

@JSati

Having a credit in your account is fine. At your next renewal funds will come from your credit first before your credit card.

Re: Rewards

JSati — Sun, 06 Aug 2023 22:33:42 GMT

Thank you, Hollister. Nice to know.