topic Re: Data working but calls and text not working in Get Support

Data working but calls and text not working

ArthurA — Sun, 06 Aug 2023 13:34:49 GMT

Data is working but not text nor calls

I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I tried adding a 1 in front of the numbers and haven’t recently changed phones. I used all my data this month but added more and used only 7 minutes of calls. People send me texts that I don’t receive and when I try calling there is a mess That says I have no more minutes…any ideas?

Re: Data working but calls and text not working

Handy1 — Sun, 06 Aug 2023 13:41:42 GMT

@ArthurA Try resetting network settings or test SIM card in another phone . Also can you try putting your network to 3G and see if that helps at all

Re: Data working but calls and text not working

hycm53 — Sun, 06 Aug 2023 16:27:42 GMT

@ArthurA wrote:
Data is working but not text nor calls

I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I tried adding a 1 in front of the numbers and haven’t recently changed phones. I used all my data this month but added more and used only 7 minutes of calls. People send me texts that I don’t receive and when I try calling there is a mess That says I have no more minutes…any ideas?

Are you just porting your previously phone number to PM? If this is the case you may wait a while for call and text to work as some member of this community said.

After 2 or 3 days, if call and text still don't work, there are 2 methods for help:

Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

2, If have issue with Simon, send private message to CS_agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data working but calls and text not working

ArthurA — Sun, 06 Aug 2023 17:37:37 GMT

Resetting the network WORKED!!!!

Thank you so much Handy1 !!!

Re: Data working but calls and text not working

Handy1 — Sun, 06 Aug 2023 17:38:21 GMT

@ArthurA Glad to hear it 🙂

Re: Data working but calls and text not working

computergeek541 — Sun, 06 Aug 2023 17:39:28 GMT

self solution removed/solution re-assigned