topic Re: Esim activation error in Get Support

Esim activation error

lewkel067 — Sun, 06 Aug 2023 14:46:22 GMT

I am unable to activate my esim on iPhone 11 it keeps erroring and saying to close tact my carrier. I am in the process of transferring my number however could that be the issue?

Re: Esim activation error

Handy1 — Sun, 06 Aug 2023 14:48:06 GMT

@lewkel067 Here’s how to submit ticket

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim activation error

softech — Sun, 06 Aug 2023 14:50:17 GMT

@lewkel067 did you get past the payment screen and phone number choosing? did you only got stuck with app installing esim.? If so, check the email for QR code and see if you can scan it and manually install it ?

if that does not help, please direct message support for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim activation error

hTideGnow — Sun, 06 Aug 2023 14:52:57 GMT

hi @lewkel067 iPhone 11 would work. do yiu already have another esim installed?

anyway submit a ticket with cs agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437