topic Upgraded plan in Get Support

Upgraded plan

GDOGP — Sun, 06 Aug 2023 07:26:32 GMT

I upgraded my plan 4 days after payment.

Why haven't I received a credit for my old plan payment?

Re: Upgraded plan

BKNS27 — Sun, 06 Aug 2023 08:01:41 GMT

Did you switched plan on NOW or your next renewal date?

If you switch in now, there are no refund or credit since PM is a prepaid service. Only postpaid service, it will be prorated.

Always switch plan on your next renewal date so you won’t be charge for you the new plan and on the old plan.

Re: Upgraded plan

softech — Sun, 06 Aug 2023 08:09:03 GMT

@GDOGP

When you make the plan change, there were two choices given: Change Now and Change on Renewal.

You have used Change Now which allowed PM to charge you new plan amount and started the new plan immediately. However, PM is a prepaid provider and do not provide partial refund for unused days of your previous plan. There were warnings when you clicked that before proceed, you might have missed that. Most people would select Change on Renewal instead to avoid losing money from early plan change

Re: Upgraded plan

computergeek541 — Sun, 06 Aug 2023 18:08:02 GMT

@BKNS27 wrote:
@GDOGP
Did you switched plan on NOW or your next renewal date?
If you switch in now, there are no refund or credit since PM is a prepaid service. Only postpaid service, it will be prorated.
Always switch plan on your next renewal date so you won’t be charge for you the new plan and on the old plan.

Prepaid doesn't mean no proration. There are prepaid carriers in Canada who do prorate charges upon immediate plan changes. it's just that Public Mobile doesn't do it (and most don't).

Re: Upgraded plan

BKNS27 — Mon, 07 Aug 2023 02:18:49 GMT

@computergeek541

Good to know. I was told by a carrier salesman that postpaid are prorated…guess he was wrong or try to up sell me.

Re: Upgraded plan

dust2dust — Mon, 07 Aug 2023 00:38:55 GMT

@BKNS27- It's very few and far between. iirc Freedom or maybe Videotron might. And that's it. iirc.

@CS_Agent- Carlos: You didn't have to kill the whole thread from that username Priority just because you posted a suggestion to that user (which was incorrect advice anyway 🙂 ).

Re: Upgraded plan

computergeek541 — Mon, 07 Aug 2023 00:39:35 GMT

@BKNS27 wrote:
@computergeek541
Good to know. I was told by a carrier salesman that postpaid are prorated…guess he was wrong or try to upgrade me.

Postpaid plan do get prorated on both plan changes and service cancellation. That is mandated. My point was that prepaid doesn't necessarily mean no proration. Most carriers don't do it for prepaid customers because they don't have to. Wind/Freedom Mobile long did prorating for prepaid custoemrs who switched to different prepaid plans. Mobilicity even gave prorated refunds for customers on multimonth prepaid plans.