topic Re: Not receiving our verification code to set up EverSafe in Get Support

Not receiving our verification code to set up EverSafe

flowerpot — Sun, 06 Aug 2023 02:33:03 GMT

We just signed up and have a physical Public Mobile SIM in the phone. Trying to set up the app but we are not receiving our verification code.

Entering the incorrect verification code multiple times does not work. I've read through other threads here that we can ONLY get the code via text.

We received one welcome text to the phone from Public Mobile welcoming us to the program and asking us to restart our phone. So why aren't we getting other texts?

Please help. We are stuck.

Re: Not receiving our verification code to set up EverSafe

softech — Sun, 06 Aug 2023 02:37:52 GMT

@flowerpot

are you trying to port in the phone number from another provider or you got a new phone number from PM?

Inset the PM sim card to the phone first and see if it connects and if it can at least make outgoing calls. Let's is know the result

For the My Account login, message support to confirm if activation was completed. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Not receiving our verification code to set up EverSafe

Chalupa_Batman — Sun, 06 Aug 2023 02:41:32 GMT

How to receive 2FA code via Public Mobile Phone app

If you’re 6 digit code didn’t work…. Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons.