topic Re: SIM in Get Support

SIM

Emmahomer — Sat, 05 Aug 2023 20:36:52 GMT

@ Everyone …I just activated a sim and wanted to switch my number from my old provider I don’t have the old sim so I can’t and now it’s not letting me just have a new number

Re: SIM

Handy1 — Sat, 05 Aug 2023 20:39:26 GMT

@Emmahomer both accounts need to be active to port number . But to just to pick a new number do so in your my account profile tab

Change # on profile tabs

Re: SIM

Emmahomer — Sat, 05 Aug 2023 20:41:31 GMT

It won’t let me get off the page that says punch in 6 digit verification code from the old sim

Re: SIM

Handy1 — Sat, 05 Aug 2023 20:43:04 GMT

@Emmahomer Tap resend code a few times you should get option to send code to email instead . If no luck please submit ticket with support to help. You regain access and change number too if needed

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM

dust2dust — Sat, 05 Aug 2023 20:48:36 GMT

Can you tell your previous provider verbally? Or can you buy their sim and apply it to your account and then re-trigger the transfer?

Re: SIM

softech — Sat, 05 Aug 2023 20:52:07 GMT

@Emmahomer if your old provider account is still active, call them as ask if they accept verbal approval for the port. Some providers allow that and you can still port over the number here

Re: SIM

Emmahomer — Sat, 05 Aug 2023 20:55:28 GMT

Old account is not active now as phone was stolen … just don’t know how to get off the page where it is asking me to verfiy so I can start over and just take a number they give me I have already paid the subscription fee and all

Re: SIM

BKNS27 — Sat, 05 Aug 2023 21:07:28 GMT

@Emmahomer

If you don’t have the old SIM and your previous account is not active then your only option is to pick a new number.
Unless your previous carrier was Telus or Koodo. They might be able to help you. Otherwise, pick a new number.

Re: SIM

Emmahomer — Sat, 05 Aug 2023 21:15:20 GMT

Yes that is what I want to do but now I am just stuck on this page it won’t let me do anything else !!

Re: SIM

BKNS27 — Sat, 05 Aug 2023 21:26:25 GMT

@Emmahomer

It looks like you need to confirm to the 2FA code which will be sent to the phone number ending in 122.

You can also click on Resend Code and you will have the option to get the code by email or calling the 122 number.

Re: SIM

Emmahomer — Sat, 05 Aug 2023 21:35:38 GMT

I don’t have access to accept the code or get a call on that number NA shave clicked resend few times and not getting an email option

Re: SIM

BKNS27 — Sat, 05 Aug 2023 21:39:28 GMT

@Emmahomer

I would suggest you contact a CS_Agent by private messaging and click on the envelope icon on you computer. Staff will help you from there.