topic Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost? in Get Support

If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Kelvin_HellBoy — Sat, 05 Aug 2023 03:50:26 GMT

Can people downgrade to $15 plan to slow down the lost?

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

softech — Sat, 05 Aug 2023 03:53:59 GMT

why swtich wrong to PM?

If you don't like PM, you can also port out your line to another provider

But if you really want to just downgrade to $15 , you can do so at the end of the current cycle . Login to My Account, go to Subscription & Add-on and make plan change Pick the $15 plan and use Change on Renewal ( do not use Change now to reduce loss)

Check this screenshot, but the example below was choosing another plan.

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Handy1 — Sat, 05 Aug 2023 03:56:18 GMT

@Kelvin_HellBoy If you switch to point rewards there’s no way to go back to old rewards it’s a one way street . Regardless of the plan your on

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Kelvin_HellBoy — Sat, 05 Aug 2023 04:23:47 GMT

I like PM, if I am NOT in Public Point Program.

This program will make PM lose a lot of business. It will kick a lot ...lot...lot ...of loyalty customers away. PM making a BIG MISTAKE.

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Handy1 — Sat, 05 Aug 2023 04:27:23 GMT

@Kelvin_HellBoy .those of us in the old loyalty rewards get to keep them . So we can change plan and not worry about being put on points. You have to voluntarily switch to them . Just sucks for new customers . But new points have some rewards that old loyalty rewards for example you can buy add ins with points and enter phone draws with them also . This is exclusive to points

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

softech — Sat, 05 Aug 2023 04:28:12 GMT

@Kelvin_HellBoy it is true, the new one not as good as the legacy one, but you still saving 5% over the same plan from competitors'

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

DennyCrane — Sat, 05 Aug 2023 04:43:26 GMT

The new points system isn't as good as the old one, but it's still better than what else is out there in the market.

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Kelvin_HellBoy — Sat, 05 Aug 2023 04:45:17 GMT

I am sure. PM will lose many long-term customers because of PUBLIC POINTS PROGRAM. PM reputation can be severely damaged. Customers + PM Business all go into lose lose situation.HERE IS CANADA ...OUR FOUNDATION IS HELPING PEOPLE AND PAY IT FORWORD. HUMAN RIGHTS IS THE MOST IMPORTANT THINGS. WE ALWAYS GIVE PEOPLE SECOND CHANGE.

Do we (Canadian) really want our society to teach people enjoy to push disadvantaged people to the conner. Because PM staffs do their job to help company earn as much as they can.....We must think about this before we say about " NO WAY"to other Canadian.

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Handy1 — Sat, 05 Aug 2023 04:53:20 GMT

@Kelvin_HellBoy It was definitely disappointing day when they brought in the new points system for new sign ups . Just recently the community experienced another bad blow with system update . pM changed policy on data add ons and decided they will now expire 30 days after purchase now . But PM I’m sure has lost some customers but I believe there still gradually continuing to grow

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

DennyCrane — Sat, 05 Aug 2023 04:55:58 GMT

I always thought the data add-ons without an expiry was overly generous. Especially the free holiday ones. It was not aligned with the market, and gave us a good way to lower our base plan because we had a fallback that never expired. It's still no expiry for calling minutes thankfully, but not on data. It sucks as a customer, but it makes much more business sense.

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Kelvin_HellBoy — Sat, 05 Aug 2023 05:02:59 GMT

I believe PM still can trap as much as they can. But, I DON'T THING PM can ABOUT the LAW.

"CONSUMER RIGHTS" mobile service trial period of 15 days.

Anyway, TELUS going to layoff a lof of staffs. That is the company what they want to protect.

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

softech — Sat, 05 Aug 2023 05:09:06 GMT

@Kelvin_HellBoy

15 days trail period is about equipment purchases and contracts. It does not apply to prepaid service

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Proxima — Sat, 05 Aug 2023 12:42:50 GMT

I had PM for a short period probably about 2017-2018 but it didn’t fit my needs at that time because there wasn’t enough data (for the last five years I’ve been spending 12+ hours away from home 7 days per week)… I kind of wish I had the old point system like before but- it doesn’t really bother me much because I finally have an unlimited plan for less than $50 on a decent network so im content. as for the current rewards- still knocks off $30 per year, and my rewards card gives me an additional 2% cashback monthly ontop of that- equivalent of getting 7% back every month. $45 plan that’s 37.80$ per year combined. not including the Christmas bonus. not too shabby overall.

Re: If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Kelvin_HellBoy — Tue, 08 Aug 2023 04:05:41 GMT

PM change the expiry day on Add-Ons all the time. Be careful to buy it. However, you need money to buy it.