topic Re: I need a refund in Get Support

I need a refund

KasiaSadej — Fri, 04 Aug 2023 22:45:14 GMT

I just spent half an hour going through this absolutely unhelpful "chat" program which gives very unclear instructions on how to get in touch with customer service. I need a refund. My phone is not compatible with your e-sim service. Please help. @CS-agent

Re: I need a refund

Handy1 — Fri, 04 Aug 2023 22:53:54 GMT

@KasiaSadej Here try this link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need a refund

softech — Fri, 04 Aug 2023 22:58:13 GMT

@KasiaSadej what phone do you have? Most eSIM compatible phone is compatible here as long as it has the required network bands

PM is a prepaid provider and does not provide refund . So, you can try to get an physical sim and change to it instead

Get one from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: I need a refund

BKNS27 — Fri, 04 Aug 2023 23:11:56 GMT

@KasiaSadej

You can purchase a SIM if your phone is not compatible with eSIM. They are on sale for $4.99 on Amazon.ca or you can also go to your local Telus/Koodo store for $10.

You should have checked if your phone have eSIM rather than just clicking on eSIM because it is free.

Normally there are no refunds but you can try contacting a CS_Agent by private messaging on the envelope icon on your computer.

Re: I need a refund

drsihaa — Sat, 05 Aug 2023 03:15:57 GMT

What phone do you use?