topic Re: @CS_Agent in Get Support

@CS_Agent

Mary-Mobile — Sun, 16 Jul 2023 22:40:57 GMT

Hi,
I bought a second sim card from you as a guest and logged in. Now I'd like to cancel that second sim card plan, how should I proceed?

Re: @CS_Agent

Handy1 — Sun, 16 Jul 2023 22:43:14 GMT

@Mary-Mobile If you’re just trying to swap SIM card number . Do this in my account profile page

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: @CS_Agent

Dunkman — Sun, 16 Jul 2023 22:46:38 GMT

@Mary-Mobile

Public mobile SIM card purchases are non refundable. You could save the SIM card for future use or give to family or friend for a new referral.

Re: @CS_Agent

DennyCrane — Sun, 16 Jul 2023 23:35:15 GMT

Are you saying your activated a second line/account temporarily, and now you'd like to close it/cancel the plan? In that case you simply need to disable autopay and the account will suspend automatically at the end of the current 30 day subscription.

Re: @CS_Agent

Mary-Mobile — Sun, 16 Jul 2023 23:36:32 GMT

Thanks for your response, the issue is I bought the second sim card when I was not signed in into my account so I don't know how to disable the autopay.

Re: @CS_Agent

Handy1 — Sun, 16 Jul 2023 23:39:03 GMT

@Mary-Mobile

Turn auto pay OFF/ON 3 easy clicks

Re: @CS_Agent

Mary-Mobile — Mon, 17 Jul 2023 22:48:27 GMT

The issue is that I bought the second sim card as a guest user and not from my public mobile account. so I don't know how to cancel the subscription when I don't have an account for the second sim card.

Re: @CS_Agent

softech — Mon, 17 Jul 2023 22:49:59 GMT

@Mary-Mobile

sim card order cannot be refunded 😞

Re: @CS_Agent

Handy1 — Mon, 17 Jul 2023 22:51:03 GMT

@Mary-Mobile If the second sim you bought as a guests has never been activated then there is nothing to cancel . You just out the cost of the SIM card . Which you. Can then keep for spare or give to a friend fr a referral

Re: @CS_Agent

Mary-Mobile — Mon, 17 Jul 2023 22:52:35 GMT

Thank you for your response. I don't want to get a refund for the sim card, I just don't want to pay the monthly fee that I authorized anymore. because I don't use the second sim card anymore

Re: @CS_Agent

Handy1 — Mon, 17 Jul 2023 22:56:42 GMT

@Mary-Mobile You won’t get charged for SIM card that’s not been activated . To be sure double check credit card you should only have one posted charge for one phone plan not two . If you ever do then contact support for a refund or credit .

Re: @CS_Agent

softech — Mon, 17 Jul 2023 22:59:38 GMT

@Mary-Mobile wrote:
Thank you for your response. I don't want to get a refund for the sim card, I just don't want to pay the monthly fee that I authorized anymore. because I don't use the second sim card anymore

@Mary-Mobile you pay $10 for the sim card, right? that is the only charge for that sim card order

Only if you activate using the sim card, then it will get another charge for the activation/plan

Re: @CS_Agent

Mary-Mobile — Mon, 17 Jul 2023 23:02:06 GMT

That's right. I activate the sim card I bought as a guest user and used it for a couple of months, but I don't need it anymore that's why I want to cancel the pre-authorization for the monthly payment of that sim card

Re: @CS_Agent

Handy1 — Mon, 17 Jul 2023 23:05:04 GMT

@Mary-Mobile Then you need to log into that guest account and turn off auto pay like this

Turn auto pay OFF/ON 3 easy clicks

or get support to remove credit card on file for it right away

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

softech — Mon, 17 Jul 2023 23:05:10 GMT

@Mary-Mobile wrote:
That's right. I activate the sim card I bought as a guest user and used it for a couple of months, but I don't need it anymore that's why I want to cancel the pre-authorization for the monthly payment of that sim card

@Mary-Mobile you bought the sim card as a guest user, but you must have activated with a proper email address and password (not guest).

Can you access the My Account of the account that you want to cancel the service?

If so, you will need to login My Account, go to Payment page, Manage Subscription and disable Subscribed so PM won't be charging you again after this cycle

If you have no access to the My Account of that account you want to cancel, you will have to open ticket with PM support and ask them to help removing the credit card from that account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

Mary-Mobile — Fri, 04 Aug 2023 21:13:25 GMT

That's correct but I only see my main sim card on my PM account but I'm being charged for the second sim that I don't wish to use it anymore.I want to keep my primary sim and pay for it but not the second one. and I don't see any option on my PM account to disable the pre-authorization for the second sim only.

Re: @CS_Agent

Handy1 — Fri, 04 Aug 2023 21:17:37 GMT

@Mary-Mobile You second account would have its own email . You can only have one phone number per account