topic Re: lost phone in Get Support

lost phone

Burry — Fri, 04 Aug 2023 20:26:48 GMT

Hi, lost my phone in a lake. I have ordered a new phone. I need a new sim card.through public mobility. Wondering how I go about it and can I get the same phone number. Can I keep the same payment plan?

Thanks in advance.

Re: lost phone

Chalupa_Batman — Fri, 04 Aug 2023 20:28:43 GMT

Amazon has a sale right now for $4.99 and if you happen to have a membership should take a couple days. Or you can contact your local Telus stores to see if they have them. But there they charge $9.99. After all is said and done, you log into your account, go to profile and you can change your SIM card number there.

Re: lost phone

BKNS27 — Fri, 04 Aug 2023 20:36:35 GMT

@Burry

Once you have your new PM SIM, login to account and go to Profile section and replace the SIM card number to keep your existing number.

Re: lost phone

Handy1 — Fri, 04 Aug 2023 20:36:29 GMT

@Burry You can a call around to local telus Koodo store for PM SIM card availability . Or Oder from Amazon . Then log into your my account and SIM card swap the number in profile tab

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: lost phone

softech — Fri, 04 Aug 2023 20:36:54 GMT

@Burry yes, just get a sim card first from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

Re: lost phone

hairbag1 — Fri, 04 Aug 2023 21:15:24 GMT

@Burry

I have no further guidance...just wanna know how you lose your phone in a lake !! Sounds like a story there...can't wait to hear the deets ! 🤣

Re: lost phone

hTideGnow — Fri, 04 Aug 2023 22:15:10 GMT

hi @hairbag1 you are funny. But OP might rather forget the story and move on. He might be more excited about new phone shopping. LoL