topic Re: I just switched to the new points reward system and I want to cancel in Get Support

I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 17:10:04 GMT

I just switched mindlessly to the new point system but something tells me it was a mistake.

How can I cancel this change ? I was getting 10$ off my monthly bill.

If I end up paying more monthly after this switch, I'm going to have to seriously reconsider my business with Public, as this is not a good way to treat loyal clients.

Re: I just switched to the new points reward system and I want to cancel

dust2dust — Mon, 24 Oct 2022 17:14:06 GMT

You had to click through several things to "mindlessly" switch. It's well established now that there is no going back.

Re: I just switched to the new points reward system and I want to cancel

hairbag1 — Mon, 24 Oct 2022 17:15:27 GMT

Get used to Points...there's no going back now.

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 17:16:40 GMT

I'm not getting "used" to anything... I'm switching
Switching to a system that makes you poorer should NOT be allowed.

I'm not going to be doing any more business with public if they can't revert.

Re: I just switched to the new points reward system and I want to cancel

hTideGnow — Mon, 24 Oct 2022 17:18:22 GMT

HI @bloom84 When you click migration to the new point system, there was in fact a prompt to ask you to read again before clicking on it. That said clearly it is a point of no return

Sorry, you have to get used to the new point system

Re: I just switched to the new points reward system and I want to cancel

hairbag1 — Mon, 24 Oct 2022 17:20:47 GMT

You were given fair warning when you opted for Points.

We all know Points aren't as lucrative as Rewards...but it's something anyhow. See if the others offer anything similar.

We'll likely be here when you get back.

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 17:21:48 GMT

As I said, I will not be "getting used" to a system that technically robs me of my loyalty rewards.

So either they let me have it the old way, or they lose me as a customer 🙂

Simple as.

So if there's an actual customer service employee reading this, which I highly doubt, give me a call.

Otherwise, adios !

Re: I just switched to the new points reward system and I want to cancel

hTideGnow — Mon, 24 Oct 2022 17:23:12 GMT

HI @bloom84 but you supposed to read it before you click on it. Customers do need to take some responsibility when they click agree to anything. You can't just do not like it and then no accept what you have accepted.

Re: I just switched to the new points reward system and I want to cancel

hTideGnow — Mon, 24 Oct 2022 17:27:18 GMT

HI @bloom84

this was the box you checked and accepted

"opt-ins are final and cannot be reversed"

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 17:28:11 GMT

@hTideGnowwell, that's just, like, your opinion man.

I'm out.

If any employee is reading this you have a few days to get in touch. After that I'm migrating to a new provider altogether.

PS I'm lucky to be in a good financial situation, but I can only imagine what it feels like for people on a tight budget. I cannot possibly stay as a customer knowing Public is offering their old clients a rope to hang themselves so to speak.

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 17:30:35 GMT

I don't care if I have to pay more somewhere else, or whatnot.

I feel insulted that they even make it an option if it has a negative outcome.

This is NOT a good way to do business. Period.

If you think this is a good way to be making business, fine.

Leave me alone now. Thanks.

Re: I just switched to the new points reward system and I want to cancel

hairbag1 — Mon, 24 Oct 2022 17:39:25 GMT

Before leaving...see if you can't take advantage of the Points you've already accumulated so far.

https://www.publicmobile.ca/en/bc/get-help/articles/Public-Points-Catalogue

Re: I just switched to the new points reward system and I want to cancel

dust2dust — Mon, 24 Oct 2022 17:41:32 GMT

Nobody here would move to points. Nobody here would recommend it. Nobody here works here. Nobody here likes that they brought this in.

There are some minor benefits with points. Buying add-ons for one. Getting into draws.

I'm not interested.

Adios.

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 17:49:44 GMT

That pretty much sums it up.

They make it sound like an upgrade, when it's a downgrade.

I've always accepted offers from Public Mobile w/o reading the fine print for 7+ years.

I thought it was another good offer, so I clicked Accept.

Now I'm screwed.

I'm going to juice the Points stuff and switch to another provider once I'm done.

End of story.
Next !

Re: I just switched to the new points reward system and I want to cancel

softech — Tue, 25 Oct 2022 02:15:58 GMT

@bloom84 you should know most rewards program changes are going for worse than better.

My favourite examples, McDonalds got rid of the 7 coffees for 1 free and went with the point system. You have no choice, the force you into it

Another example, ,Starbucks "upgrade' their rewards system with points, you can get more different items to redeem but you need more points to redeem anything. You have no choice and they migrated you all

My favourite cash back credit card goes from 2% to 1.5% to just 1% in the last couple years, I have no choice

"this is not a good way to treat loyal clients".. but this is the business way

With PM Rewards, at least they gave you the choice. No one force to migrate you. You were given a chance to understand and you chooe to migrate yourself.

Understand you don't like it and you want to roll back. No, no such option as you clearly warned and you accepted it. But a least the new reward system still give you saving that other provider not giving you Yes, you are going from A LOT of reward $ into less, but you sure you want to go from A LOT of reward $ into NO reward at all?

BTW, you picked the wrong solution. That is not the solution to your problem 🙂

Re: I just switched to the new points reward system and I want to cancel

DDM69 — Mon, 24 Oct 2022 18:20:58 GMT

You made the mistake. I did the research first, then decided it was absolutely not a good idea. You can't possibly blame the company for your ignorance 🤔

Grow up and be accountable. Trust me, nobody will contact you to fix your mistake. 🙄

You should switch. Then blame the next company for your next mistake.

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 18:32:13 GMT

Well, that's just, like, your opinion, man.

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Tue, 25 Oct 2022 04:55:52 GMT

Well, that's just, like, your opinion, man.

Re: I just switched to the new points reward system and I want to cancel

bloom84 — Mon, 24 Oct 2022 18:38:14 GMT

The provider I'm switching to has a lot of rewards for me. I'm already an Internet/cable client, I have gigs of bandwidth rewards and other perks stacked for my "future phone plan"... which by the way is more or less the same thing, at more or less the same price as far as I'm concerned... Oh well !

Re: I just switched to the new points reward system and I want to cancel

computergeek541 — Mon, 24 Oct 2022 18:36:44 GMT

inapppropirate comments removed/thread cleaned up