topic Re: @CS_Agent in Get Support

@CS_Agent

Whiskeyjack78 — Fri, 04 Aug 2023 17:30:34 GMT

Went to pay for my plan (55 $ 50 gig) now shows it's 65 so I attempted to change my plan to the 45 $30 gig plan and bought a 50 $ payment voucher (xxxxxxxxxxxxxxx) to do this as I did not have funds in my bank account. It now showa my account still suspended and on the 65 $ plan and only 5 dollar of available funds.

Please rectify this immediately as I'm awaiting an important call regarding employment

Re: @CS_Agent

Handy1 — Fri, 04 Aug 2023 17:22:10 GMT

@Whiskeyjack78 @Please submit ticket to support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

Whiskeyjack78 — Fri, 04 Aug 2023 17:25:21 GMT

I can't.. error 404 everytime

Re: @CS_Agent

softech — Fri, 04 Aug 2023 17:27:33 GMT

@Whiskeyjack78

it shouldn't

Try again :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if still errors , click in this link for CS agent Profile : @CS_Agent , them click Send a Message there

Re: @CS_Agent

Whiskeyjack78 — Fri, 04 Aug 2023 17:30:02 GMT

I have multiple times, have lost all patience at this point!!!

Re: @CS_Agent

softech — Fri, 04 Aug 2023 17:45:58 GMT

@Whiskeyjack78

so, you got the error AFTER you clicked the send message?

how about login to My Account again using Incognito mode,

go to CS Agent profile page,

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

click the button Send a Message

Let us know if the Compose message page comes up and if you can type and send the message

Re: @CS_Agent

esjliv — Fri, 04 Aug 2023 18:05:56 GMT

@Whiskeyjack78 - i guess you put in personal info (like a voucher number) in your post, yeah you may want to be careful, as this Community forum is PUBLIC for all to see.

You may thought you were sending a private message to customer support (CS_Agent), but you are supposed to do that through your own private inbox messages. Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Why does your $55 plan show $65? Did you do a plan change at one point?

Log in through a different browser or through a tab in incognito mode to make sure you are seeing the latest account details.