topic Re: Subscription in Get Support

Subscription

behaviorbuoy — Fri, 04 Aug 2023 16:22:25 GMT

Did the Canada-US 40 GB plan at 4G change to 5G data?

Re: Subscription

Handy1 — Fri, 04 Aug 2023 16:24:42 GMT

@behaviorbuoy Yes it sure did . If your on then 4G version of it be sure to change plan for next renewal so you don’t lose money on your current cycle

Re: Subscription

DennyCrane — Fri, 04 Aug 2023 16:23:35 GMT

Yes, yesterday it changed. But if you're already in the 4G version of it you need to change plans to the new version.

Re: Subscription

behaviorbuoy — Fri, 04 Aug 2023 16:25:37 GMT

Thanks for reply. I just changed my subscription from 4G to 5G. Can I get that reversed since it changed anyways?

Re: Subscription

Handy1 — Fri, 04 Aug 2023 16:28:09 GMT

@behaviorbuoy We are just customers like you . If you changed plans immediately and not in renewal you will be charged that full amount right away and start a new 30 day cycle . pM is no refunds but if you just did this you can try and submit ticket with support to see if they can reverse it for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

hTideGnow — Fri, 04 Aug 2023 16:34:31 GMT

Hi @behaviorbuoy

it is now 5G, but you have to make a plan change yourself still, it is treated as a different plan

but make sure you use Change on Renewal

Re: Subscription

behaviorbuoy — Fri, 04 Aug 2023 16:34:56 GMT

Thanks again for your help