topic Re: Access in Get Support

Access

Ckunopaski — Fri, 04 Aug 2023 15:43:06 GMT

Can't confirm for full access. Code never is delivered to my text #

Re: Access

softech — Fri, 04 Aug 2023 15:45:06 GMT

@Ckunopaski

you just activated a line today? or you have been PM subscribers for sometime?

Try

On the screen it is expecting you to enter the code, click Resend code and then choose Send email

Re: Access

computergeek541 — Fri, 04 Aug 2023 15:45:07 GMT

off topic

Re: Access

esjliv — Fri, 04 Aug 2023 15:49:32 GMT

@Ckunopaski - or if you enter the code incorrectly a few times, do you then get the email option?

@Chalupa_Batman what do you mean about screenshots?

Re: Access

Handy1 — Fri, 04 Aug 2023 15:52:10 GMT

@Ckunopaski Try tapping resend . A few times you should get option to send code to email instead . If no luck please submit ticket to support o help you re gain access

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Access

Ckunopaski — Fri, 04 Aug 2023 15:54:55 GMT

No there is no option for email when we click resend code

Re: Access

hTideGnow — Fri, 04 Aug 2023 16:00:23 GMT

HI@Ckunopaski

you just cannot login because of the 2FA code? or you have problem with the service and/or activation:?

Please submit a ticket with agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437