topic Re: Paid in Get Support

Paid

Neclo21 — Fri, 04 Aug 2023 14:10:45 GMT

I have paid my account as usual but when anybody calls its says they can't get through because I don't have a U.S roaming add on. I do not need one.

Re: Paid

esjliv — Fri, 04 Aug 2023 14:12:35 GMT

@Neclo21 - sometimes this happens to customers, although is should NOT.

Try a reset of your device's network settings. If that doesn't help ask CSA to fix this for you.

Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Paid

BKNS27 — Fri, 04 Aug 2023 14:19:01 GMT

@Neclo21

Try rebooting your phone by powering off then back on.

Re: Paid

dust2dust — Fri, 04 Aug 2023 15:09:19 GMT

Are you able to call in and out? Real sms text in and out? Is the friend with Public? Maybe they're not currently active.