topic Re: Service in Get Support

Service

Polywog — Fri, 04 Aug 2023 14:04:06 GMT

How do we speak with an actual person? This app really is horribly not user friendly as I try to help an elderly client

Re: Service

softech — Fri, 04 Aug 2023 14:05:13 GMT

to engage support, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But share you issue here in the Community and we can try to help

Re: Service

hTideGnow — Fri, 04 Aug 2023 14:06:08 GMT

Hi @Polywog

if you meant phone to call, sorry, no call centre

but you can submit a ticket with agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

esjliv — Fri, 04 Aug 2023 14:06:11 GMT

@Polywog - what is the issue with service you are having? Activating, or lost service all of a sudden?

Ways to contact Public Mobile Customer Support (CSA) below may not be clearly identified for members:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.

Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Service

BKNS27 — Fri, 04 Aug 2023 14:24:37 GMT

@Polywog

You can contact a live person but communicate is all done online. You can contact a CS_Agent through private messaging on the envelope icon on your computer.

The app could be slow but be patient. Are you having issues login or something else?