topic Re: add-on data not working in Get Support

add-on data not working

Essi_r — Fri, 04 Aug 2023 02:43:01 GMT

I used up my data limit on the current plan and went ahead a bought a 1g data add-on last week, but it is not working and can not use it. I checked my account and it shows up there. looked for some solutions here and seems rebooting fixed some instances of this issue but for me rebooting did not do the trick. Any solutions? thanks 🙂

Re: add-on data not working

softech — Fri, 04 Aug 2023 02:44:32 GMT

@Essi_r

any chance you have an Android and you have enabled data limiter? Something like this, Set Data Limit in the screenshot below. Disable it if you have it on

Re: add-on data not working

Handy1 — Fri, 04 Aug 2023 02:45:22 GMT

@Essi_r Any chance you used it all up . Check like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

also note data add ons now expire 30 days after purchase . And there’s a plan right now 20GB for $39 that won’t expire

Re: add-on data not working

Essi_r — Fri, 04 Aug 2023 02:51:45 GMT

no it is right there on my account and I can see it un-used and no limit on the phone settings 😞

Re: add-on data not working

Handy1 — Fri, 04 Aug 2023 02:52:49 GMT

@Essi_r Please submit ticket with support to investigate for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: add-on data not working

Essi_r — Fri, 04 Aug 2023 02:54:05 GMT

will do. thanks

Re: add-on data not working

dust2dust — Fri, 04 Aug 2023 02:56:46 GMT

Does the day counter say 15 days or 30 days?

Re: add-on data not working

Essi_r — Fri, 04 Aug 2023 02:59:57 GMT

15 days

Re: add-on data not working

dust2dust — Fri, 04 Aug 2023 03:00:49 GMT

You bought the roaming data add-on. Are you in the states?

Re: add-on data not working

Handy1 — Fri, 04 Aug 2023 03:01:32 GMT

@Essi_r Sounds like you mistakenly got a US roaming add on . And not just a data add on . You need to see if support can reverse this for you .

Re: add-on data not working

Essi_r — Fri, 04 Aug 2023 03:03:22 GMT

no I am in Canada. you are right now that I carefully check it out it is for US not Canada. what a silly mistake. I guess I lost it then. Thanks for your help guys

Re: add-on data not working

dust2dust — Fri, 04 Aug 2023 03:07:22 GMT

Support might give you a break and convert it to the Canada 1gb add-on. Technically there are no refunds here so be nice. 🙂 You have already seen the support link earlier.

Adding - Jeez, I find the problem but I don't get the solution. 😞

Re: add-on data not working

Essi_r — Fri, 04 Aug 2023 03:10:59 GMT

I will give it a try. thanks again for the tip

Re: add-on data not working

Essi_r — Fri, 04 Aug 2023 14:41:10 GMT

an update here: I reached out to customer service and they removed the add-on: $15 Reward 1GB US Data and replaced it with $15 1GB data to be used within Canada. I am happy now and learnt my lessons 🙂

Re: add-on data not working

Handy1 — Fri, 04 Aug 2023 14:48:57 GMT

@Essi_r We happy to hear it all sorted out for you 🙂

Re: add-on data not working

dust2dust — Fri, 04 Aug 2023 14:57:33 GMT

I realized afterwards that you would have paid $20 for the roaming add-on and the Canada one is $15. So if they didn't give you $5 then your "lesson" cost you $5.

Re: add-on data not working

softech — Fri, 04 Aug 2023 15:02:58 GMT

No worry @Essi_r , PM supports are fair and they will usually reverse the transaction and help you to buy the correct one after or ask you to buy it yourself

So, in the end, you will get the $5 back

Worse case would be just another ticket to remind them about the $5