topic Terrible Service in Get Support

Terrible Service

Knotty — Fri, 04 Aug 2023 01:07:11 GMT

I need to cancel and get my 50$ refunded please.. my phone doesn't even work now with your carrier company. I don't receive calls, can't make calls or texts..

Re: Terrible Service

Handy1 — Fri, 04 Aug 2023 01:16:24 GMT

@Knotty pM it ore paid no refunds . You ca cancel your account by listing out the number or turning off auto pay

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

Re: Terrible Service

BKNS27 — Fri, 04 Aug 2023 04:12:05 GMT

@Knotty

Are you referring to customer service or reception?

It sounds like your account is suspended for nonpayment or a outage in your area. Dial 611 for the status of your account.

Check outage map:

https://istheservicedowncanada.com/status/telus/map

To cancel you PM service, just port your number to another carrier and will cancel right away

or login to your account and stop monthly payments by disable Subscribe/AutoPay and will cancel after 90 days.

Sorry no refund for any prepaid service in Canada like PM. The higher postpaid service will be prorated so this is what you will need to port over to.

Re: Terrible Service

HALIMACS — Fri, 04 Aug 2023 01:21:45 GMT

That's it @Knotty , you give up already?

Indeed, if one shot and that's it, this place probably isn't the place for you. Perhaps you may wish to deal with a higher tier (and likely higher priced) company.

Try TELUS.

Re: Terrible Service

softech — Fri, 04 Aug 2023 01:45:33 GMT

@Knotty if you just activated, it is just a sim card provisioning issue. It is an easy fix for PM and you just need to engage them via ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there