topic Re: Community log in in Get Support

Community log in

Sherbert1 — Thu, 03 Aug 2023 23:56:53 GMT

So I have been trying to log into the community for weeks. but each time it would not recognize me and would want me to create an account. I have an account I had contact people that I could communicate with. Now it made me pick a new user name and now I have lost all my contact people and All my back up information to problems. So just wanting to know if this is an issue or is thier a way for me to get my account back? I am good with my PM account to see my usage and all that good stuff.

thanks

Sherbert

Re: Community log in

Handy1 — Thu, 03 Aug 2023 23:58:29 GMT

@Sherbert1 You can try tapping resend code a few times . You may get option to send code to email instead . If no luck please submit ticket with support to help and get your old community ID back also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Community log in

computergeek541 — Fri, 04 Aug 2023 00:03:54 GMT

@Sherbert1 wrote:
So I have been trying to log into the community for weeks. but each time it would not recognize me and would want me to create an account. I have an account I had contact people that I could communicate with. Now it made me pick a new user name and now I have lost all my contact people and All my back up information to problems. So just wanting to know if this is an issue or is thier a way for me to get my account back? I am good with my PM account to see my usage and all that good stuff.

To regain access to your old Community account, customer support agents need to be contacted.

Please open a ticket using the chatbot:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message, sned a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Community log in

Sherbert1 — Fri, 04 Aug 2023 02:58:44 GMT

Thank you I will do that. I did the chat bot and tried to do a ticket but it wouldn't let me do a ticket until I could log in

Re: Community log in

softech — Fri, 04 Aug 2023 03:00:01 GMT

@Sherbert1 wrote:
Thank you I will do that. I did the chat bot and tried to do a ticket but it wouldn't let me do a ticket until I could log in

@Sherbert1

you can just message them here with your current login (Sherbert1)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Community log in

Sherbert1 — Fri, 04 Aug 2023 03:04:54 GMT

yeah chat bot did not work for me at all when I tried to creat a ticket it wanted me to still log in first. So I have sent a message to CS.

Thanks for your help

Re: Community log in

Sherbert1 — Fri, 04 Aug 2023 03:06:49 GMT

yes that is what I did. A couple other people gave me the link also

Cheers